Personal Information Formilae Processes
In the normal course of using the Service, End Users will input electronic data into the Formilae system ("User Data"). The use of information collected through the Service shall be limited to the purpose of providing the Service for which the Entity User has engaged Formilae. Formilae may access User Data for the purposes of providing the Service, preventing or addressing service or technical problems, responding to support issues, responding to Entity User's or End User's instructions or as may be required by law, in accordance with the relevant agreement between the Entity User and Formilae.
Formilae processes User Data under the direction of its Entity Users and has no direct control or ownership of the personal data it processes. Entity Users are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring the data to Formilae for processing purposes.
An End User who seeks access to, or who seeks to correct, amend, or delete such End User's User Data should direct his or her query to the Entity User (i.e., the Formilae customer) that controls such data's use by the Services (the data controller). If the Entity User or an End User requests Formilae to remove User Data that is personal data to comply with data protection regulations, Formilae will respond to their request within 30 business days or, if such data cannot be accessed or retrieved using commercially reasonable efforts during such 30 business day period, then such other reasonable period of time under the circumstances. If Formilae is unable to fulfill an Entity User's customer request to delete data, Formilae will provide the Entity User with a written response as to the reasons within 30 business days of the request.
Formilae will refer any request for disclosure of an End User's personal data by a law enforcement authority to the Entity User associated with such End User. Formilae may, where it concludes that it is legally obligated to do so, disclose personal data to law enforcement or other government authorities. Formilae will notify the Entity User of such request unless prohibited by law.
TrackLinks in Emails
We employ a feature known as "TrackLinks" in our email communications. TrackLinks consist of unique tokens embedded within hyperlinks contained in our emails. These tokens enable us to monitor recipient interaction with the links for analytical and performance measurement purposes. Information collected through TrackLinks may encompass recipient engagement with the email, including link clicks and open rates. We utilize this data to evaluate the effectiveness of our email campaigns and to customize our communications to better suit your preferences.
Accessing the Service
Entity Users and their authorized End Users may access the Service directly through a sign-on page or may elect to use internal launch pages for single sign on or other purposes. Entity Users input information for processing and storage as they use the Service. Entity Users may also configure the Service to allow End Users to input information directly into the Service.
Formilae retains User Data according to the timeframes set forth in the relevant agreement with its Entity Users. We may retain your User Data for as long as your account is active or as needed to provide you the Service, comply with our legal obligations, resolve disputes and enforce our agreements.
For accounts with outstanding bills, we reserve the right to deactivate your account at any time, but we will retain your User Data for up to six months of inactivity. After six months of inactivity, we may consider removing your account and associated data. However, before taking any action, we will send you an email notification, giving you an opportunity to reactivate your account and prevent data removal.
The security of User Data, including personal data, is very important to Formilae, and our procedures contain industry standard safeguards designed to prevent unauthorized access to User Data. Formilae designs its applications to allow Entity Users to achieve differentiated configurations, enforce End User access controls, and manage data as desired by management of the Entity User. Configuring these settings appropriately is the Entity User's responsibility. Additional information about the security settings and configurations can be found in the Formilae system documentation made available to Entity Users.
Type of third parties to which we disclose personal data and purposes
As a data processor, Formilae will disclose Services Personal Data only as instructed by the data controller (i.e., the Entity User). In some cases we may share Services Personal Data with our subcontractors to provide the Service to Entity Users. If Formilae goes through a business transition, such as a merger, acquisition by another company or sale of all or a portion of its assets. In all cases, Services Personal Data may only be transferred in accordance with the relevant agreement covering the Services between the Entity User and Formilae.
Requirement to disclose
Formilae may be required to disclose Services Personal Data in special cases when we have a good faith belief that such action is necessary to conform to legal requirements or to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements. Formilae will notify the Entity User of such request unless prohibited by law.
Right to access
If Formilae is the data processor, an End User who seeks access to, or who seeks to correct, amend, or delete such End User's User Data should direct his or her query to the Entity User (i.e., the Formilae customer) that controls such data's use by the Services (the data controller). In some instances, the Entity User may have enabled the End User to perform these updates themselves through the Service. If the Entity User or an End User requests Formilae to remove User Data that is personal data to comply with data protection regulations, Formilae will respond to their request within 30 business days or, if such data cannot be accessed or retrieved using commercially reasonable efforts during such 30 business day period, then such other reasonable period of time under the circumstances. If Formilae is unable to fulfill an Entity User's customer request to delete data, Formilae will provide the Entity User with a written response as to the reasons within 30 business days of the request.
Choices and means
Formilae retains Services Personal Data according to the timeframes set forth in the relevant agreement between Formilae and the Entity User. End Users who would like to request that their personal data not be used for specific purposes or disclosed should contact the Entity User (the data controller).
Investigatory and enforcement powers of the FTC
Formilae is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Inquiries or Complaints
Please refer any opt-out requests, inquiries or complaints regarding Formilae's Privacy Practices to privacy@formilae. Or by regular mail addressed to:
4798 S. Florida Ave. #160
Lakeland, FL 33813